UNLEASH YOUR POTENTIAL
Explore our programs
Each of our programs are designed with 1 vision in mind: to BE THE ONE. With each program we are not just providing trainings, we are unlocking new opportunites and unleash potentials
Supervisory Program
Module 1- Orientation
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Introduction to AHG |
|
Overview of Hospitality Academy |
|
Vision, mission, and values of AHG |
|
Understanding the academy’s role within AHG |
|
Meet-and-greet with key personnel |
|
Tour and facilities overview |
Module 2- Building your soft skill tool kit
|
English class |
|
Computer lesson (Excel ) |
|
Emotional Regulation |
|
Self Awareness |
|
Professional etiquette “FIRST 5 mins” |
Module 3- Leadership Journey
Introduction to Leadership
Communication
Decision Making process
Stress and its effects
Time Management
Managing Upwards
Public Speaking & Storytelling
Module 4-7- Department Specific Lessons
F&B Departamental Trainings
Housekeeping Departamental Trainings
Front Office Departamental Trainings
Managerial Program
Module 1- Orientation
|
Introduction to AHG |
|
Overview of Hospitality Academy |
|
Vision, mission, and values of AHG |
|
Understanding the academy’s role within AHG |
|
Meet-and-greet with key personnel |
|
Tour and facilities overview |
Module 2- Self aware & Hospitality Sales Structure
|
Effective Leaders are self- aware (Being your Best) |
|
How to sell effectively, Customer Relationship Management |
|
Hospitality Sales Structure, Sales Segmentations, Operation Planning and organizing |
|
Psychology/Happy |
Module 3-Employee relationship
|
Managing Multigenerational Employees |
|
Psychology/Happy |
|
Create Belonging (Being your best) |
|
Activity - Team spirit |
Module 4- Hospitality Attitude
|
English class |
|
Computer Classes (Excel) |
|
Start with Why: How Great Leaders Inspire Everyone to Take Action |
|
Psychology/Happy |
|
Blind Trust |
Module 5- Train the trainer
|
Purpose and Objectives of Trainings |
|
AHG Brand Philosophy and Blueprint |
|
Adult Learning Principles |
|
Training Needs Assessment |
|
Designing & Developing Trainings Facilitation Techniques / Technology in trainings |
Module 6-Sales Excellence
|
Cross-Selling and Upselling Techniques |
|
Introduction to Data Analytics in Sales |
|
Developing Strategic Account Plans |
|
Cross-Departmental Collaboration |
|
Revenue Optimization |
Module 7- Revenue Management
|
Understanding room rate structures and pricing strategies |
|
Maximizing occupancy and revenue through yield management |
|
Forecasting demand and adjusting room rates accordingly |
|
Monitoring competitor rates and market trends |
|
Utilizing revenue management software and tools effectively |
Module 8-Department Specific Lessons
F&B Departamental Trainings
Housekeeping Departamental Trainings
Front Office Departamental Trainings
HOD Program
Module 1- Mastering Leadership skills
Presentation Skills
How to write proper emails
Business Ethics
Public Speaking
Psychology Session
Time Management & leadership
Leadership style and models
Foundations of Team
Module 2-Mastering Hospitality Finances
Financial Planning and Analysis
Budgeting and forecasting
Cost Control Strategies:
Understanding Key
Financial Metrics
Module 3-Customer experience and service excellence
Understanding Guest needs & expectations
Managing Guest Feedback &
Complaints
Service Excellence Standards
Creating a Customer-Centric Culture
Module 4-Operational Excellence
ISRA Training
Key Operational Processes
Operational Efficiency
Analysis
Module 5-Sales & Marketing
Sales Techniques and
Best Practice
Strategies for Upselling
and Cross-Selling
AI- how to use?
Developing a Strong
Brand Identity
Digital Marketing for
Hotels
Module 6- Leading Teams
Motivation and
Engagement
Techniques
Understanding Team
Dynamics, HighPerformance Teams
Module 7- Strategic Planning & Execution
Setting SMART Goals
Key Performance
Indicators (KPIs)
Development
Aligning Goals
with
Organizational
Vision
Module 8-Mentoring/ Coaching Talent Development
Effective Mentoring
Approaches
BSA
Coaching Models and
Techniques
Measuring Coaching Success
Succession Planning
CONTACT INFORMATION
Get in Touch with Us Today!
CONTACT INFORMATION
Get in Touch with Us Today!
Get in touch with us today to learn more about our courses and enrollment options. We're here to help!